Terms and Conditions
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| The following paragraphs outline our terms and conditions regarding any purchase made on DermShop.com |
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| Order Handling/Processing Time: |
| All DermShop.com orders are processed within 1-2 business days.
Orders do not get processed on the weekends. |
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| Shipping Time: |
| All orders placed before 3pm PST will be processed the same day and shipped within 1-2 business days.
We do not ship on the weekends. |
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| Skin Care Product Returns: |
| Any unopened skin care items may be returned for store credit, granted they are in 100% original condition. If you opened the product, used it or damaged it, you may return it, however, a re-stocking fee of up to 20% may be applied and shipping and handling are non-refundable, if you paid for expedited delivery as ground shipping is always free. |
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| Processing your Return: |
| We require the following information to process your Store Credit Return.
(If this information is not included, we will be unable to process your return.) |
* Original Order ID Number
* Full Name & Address
* Phone Number
* E-mail Address
* Original Packing Slip |
| You will receive an email notification with your return information. |
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| ** PLEASE READ THE BELOW DETAILS** |
| We do NOT offer refunds, only exchanges or store credit.
Any shipping cost you incur to return the product to us will unfortunately not be refunded.Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless the error was incurred on our end.All returns must be shipped back to DermShop.com using a traceable courier.(i.e.: UPS, FedEx and USPS) |
| Any package that has not been received by DermShop.com and tracking information cannot be provided; will be the sole responsibility of the shipper. |
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| **Please allow up to 10 business days to process your return or exchange** |
| If your package is returned to DermShop.com marked as "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $9.95 re-shipping fee.If your package is returned to DermShop.com marked as "refused" and no contact was made to DermShop.com for not accepting the parcel, no credit will be given. |
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| Cancel Your Order |
| Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. |
| PLEASE MAKE YOUR SELECTIONS CAREFULLY! |
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| If you have any other questions, please contact a Customer Service Representative using the methods below: cs@dermshop.com or 800-704-7580 |
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| Claims |
| You must notify us within 10 days from the date of your order if you did not receive it. |
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